FAQ


Table of Contents


General Questions

What does "final sale" mean?

When a “final sale” item is purchased, the item can only be refunded to store credit, rather than to the original form of payment on the order (i.e. a credit card). Final sale items are marked by the “final sale” banner on the product image, as well as on the product page.

How can I contact Peach?

If you have any questions regarding Peach or the Peach experience, your stylist is a wonderful source of guidance and support. If you are unable to connect with your Peach stylist or if you do not yet have a stylist, please contact our home office support team at info@discoverpeach.com. Please kindly note that our home office does not offer phone support at this time.


My Account

How do I create an account?

If you do not have a Peach account and would like to make one, you can create one here.

Please kindly note that an account will automatically be created for you when your Peach stylist places your first order. At that time, you will receive an email with directions for setting up your account password.

I forgot my account password. How do I reset it?

If you cannot remember your password, please use this link to reset it.


Payment and Shipping

Which credit and debit cards does Peach accept?

Peach accepts Visa, Mastercard, American Express, and Discover, in both credit and debit cards.

When will I be charged for my order?

You will be charged for your order upon shipment. If your order needs to be divided into multiple shipments, you will be charged for each item as it ships.

Please kindly note that when you or your stylist enter(s) your payment information for an order, our system will pre-authorize your card for the total amount of the order that is being submitted. The card will not be charged until your order has shipped, but there will be a pending amount on your statement. This pre-authorization expires in seven days if it is not captured and charged. Due to the nature of debit cards, pending authorizations look like real charges. If a pre-authorization on a debit card is not captured within seven days, it will expire and be refunded automatically.

How long will my order take to arrive?

Here at Peach, we pack each of your shipments with care, and try our best to get them to you as quickly as possible. We commit to processing all orders within seven business days of receiving your order, however in most cases, processing will be faster. Depending on your location, shipping may take between 1 and 5 additional business days.

If your order is missing important information, your stylist or someone from our home office will contact you to resolve the issue. Your shipment may be delayed until we gather all necessary information.

If part of my order is backordered, when will I receive my items?

Peach will always ship all in-stock items within our standard processing time frame. If any items from your order are backordered, we will notify your stylist (if you do not have a stylist, we will email you) and will ship these items as soon as they arrive at our home office.

Does Peach ship outside the U.S.?

For now, Peach is only able to ship within the 50 United States (this includes Alaska and Hawaii). We do not yet ship to Canada or outside of the United States. Please note that we are also unable ship to Puerto Rico or to APO/FPO addresses at this time.


Orders and Details

I have a question about my order, whom can I contact?

Your Peach stylist is a wonderful source of guidance and support if you have any questions regarding your order! If you do not have her email address, you can find it at the bottom of your packing slip. If you are unable to connect with your stylist or do not yet have a stylist, please contact our home office support team at info@discoverpeach.com. Please kindly note that our home office does not offer phone support at this time.

How do I make a change to my order?

If you need to change the details or items in an order, please email your stylist within one hour of submitting your order. If you do not have a stylist, please connect with our home office support team at info@discoverpeach.com. Please kindly note that if a change is requested after one hour, we cannot guarantee that we can accommodate the request.

What does "final sale" mean?

When a “final sale” item is purchased, the item can only be refunded to store credit, rather than to the original form of payment on the order (i.e. a credit card). Final sale items are marked by the “final sale” banner on the product image, as well as on the product page.

How do I cancel my order?

If you need to cancel an order, please email your stylist within one hour of submitting your order. If you do not have a stylist, please connect with our home office support team at info@discoverpeach.com. Please kindly note that if a change is requested after one hour, we cannot guarantee that we can accommodate the request.

If you need to cancel an order for an item that has been on backorder for more than one week, please reach out to info@discoverpeach.com to determine whether your order is eligible for cancellation.

Does Peach offer expedited shipping?

Stay tuned! We are currently developing expedited shipping options for checkout.

My friend is a Peach stylist, and I want to support her when buying items online. Where should I enter her name?

We love supportive friends! When you are entering your billing information, there is a section that asks, “How did you hear about us?”. Please enter your stylist’s name in that field, and we will assign the order to her.


Returns & Exchanges

What is Peach’s return policy?

Peach accepts returns for unworn, unwashed items with original tags attached within 30 days of the original shipment date. If you would like to return an item after 30 days, or if the item is a "final sale" item, we will gladly offer you store credit for your item up to 60 days after the original shipment date. We cannot refund shipping charges, but return shipping is always on us.

What is Peach’s return policy for panties?

Peach accepts returns for unworn, unwashed panties with the tags still attached. All panties must have been tried on over clothing. Returns must be submitted within 30 days of the original shipment date. If you would like to return a panty after 30 days, we will gladly offer you store credit for your item up to 60 days after the original shipment date. We cannot refund shipping charges, but return shipping is always on us.

How do I return an item?

If you would like to process a return, just log into your account. (If you do not remember your password or never set your password, please see I forgot my account password. How do I reset it?). After logging in, click “my Peach” in the top right corner of your screen, and scroll to the bottom of the page. You will see a section labeled “my orders”. Click the “start return” button for the order you would like to access. Then, simply follow the prompts to return the item(s).

After the return is submitted, you will be sent a pre-paid UPS label. Affix the label to a box, place your items and packing slip inside, and drop if off at the nearest UPS dropoff location. Once we receive and process your return, you will be refunded accordingly.

How long will it take to process my return?

Your return will be processed as soon as possible, however it may take up to two weeks for us to receive and process the items. Upon processing your return, we will send a confirmation of your return to the email address associated with your account. Once submitted, refunds may take between two and ten business days to post to your bank account, depending on your bank.

I don’t see a “start return” button on the order I’d like to return.

If you do not see a “start return button”, it is likely that your order has passed our return deadline.

I’m processing a return, but it is only allowing me to refund my item to store credit.

Peach accepts qualified returns to the original form of payment for up to 30 days after the order shipment date. For returns processed between 31 and 60 days after the shipment date, a refund to store credit is available; however, we are unable to refund items to the original form of payment beyond the first 30 days.

How do I exchange an item?

If you would like to exchange an item, we recommend returning that item using our standard return process. When asked how you would like to receive your refund, select instant store credit. You will then receive instant store credit and free shipping on your next order. Once you have submitted your return request, simply add the desired new item to your shopping cart, and select “store credit” as your method of payment during checkout.

If I refund an item to store credit and decide I do not want to use the store credit, can I ask for a refund back to my card?

Please note that when refunding an item to store credit, we are unable to refund the item back to original form of payment. Because of this, we'd recommend refunding an item to store credit only if you are comfortable with the store credit remaining on your account for a future purchase.


Replenishment

What is the Peach replenishment program?

The Peach replenishment program is an easy, convenient service that ensures you always have the products you love and need. You choose your favorite products and how often you want them (every 3, 6, or 12 months), and we’ll deliver them to you automatically. And, you’ll enjoy 10% off + free shipping on all future shipments of the item you are replenishing. Modify or cancel your replenishment order at any time.

How do I cancel my upcoming replenishment shipment?

If you have a replenishment shipment scheduled in the next seven days and need to cancel that particular shipment, please log into your account. Click “my Peach” in the top right corner of your screen, and scroll down to the “Upcoming Replenishments” section. Any scheduled replenishment shipments will be listed in this section. Click the "need to reschedule" link next to the shipment you’d like to cancel and click "cancel this shipment" in the bottom left corner of the pop up that appears.

Please note that canceling a shipment through this window does not cancel all future shipments. Please read "How can I remove myself from the replenishment program?" if you’d like to cancel all future shipments.

How can I remove myself from the replenishment program?

To remove yourself from our replenishment program, please log into your account and click “my Peach” in the top right corner of your screen. Scroll down to the “Replenishment Schedule” section, and click the "change" link next to the item you’re looking for. Click the "remove from replenishment" link in the bottom left corner of the popup that appears.

Please note that canceling a replenishment like this does not cancel any upcoming shipments scheduled to ship within in the next seven days. Please read "How do I cancel my upcoming replenishment shipment?" if you need to cancel a scheduled shipment.

Can I add additional items to my upcoming replenishment shipment?

Once your replenishment shipment has been generated (seven days before shipping), you can add one-time items to that shipment to take advantage of the free shipping on your shipment. Simply log into your account, add items to your shopping cart, and follow the prompts to combine shipments upon checkout.

How do I edit or delete individual items within my replenishment order?

If you need to edit or delete one particular item within your replenishment schedule or order, please email us at info@discoverpeach.com, and we’ll be more than happy to help!


Hosting an event

I would love to host a Peach event. How do I sign up to be a hostess?

We would love to have you host a Peach party! If you are working with a Peach stylist, please connect with her to discuss this event.

If you are not already currently working with a Peach stylist, please kindly submit a connect form here and our team will be in touch with you shortly.


Becoming A Stylist

How do I receive more information about becoming a Peach stylist?

We would love to send you more information about the Peach stylist opportunity. Please check out our “become a stylist” page, and fill out this form when you’re ready to learn more. We can’t wait to hear from you!

What are the start-up costs for becoming a Peach stylist?

The start-up cost for becoming a Peach stylist depends on which starter kit you choose. The base kit is $199, but you also have the option to add additional products to your kit.


Referral program

Do I need to have purchased in order to create a referral link?

Yes! In order to create a referral link, you need to have purchased from Peach before. You must also have a Peach account.

How do I find my referral link?

There are a few ways to find your referral link. Please see below:

Please note that in order to create a referral link, you must have an account, be logged in, and must have purchased from Peach before.

How do returns/cancellations affect this program?

A referrer’s Peach credits will be reduced in the event of: 1) the cancellation of an order before shipment or 2) a return made to original form of payment.

Please note that a referrer's Peach credits will not be reduced for exchanges (ie. return for store credit).

Please note that if a referrer has already used their Peach credits when a deduction for either of the two events described above is attempted, we will reduce any available remaining credit in the account.

Are the rewards for both the referrer and referred customer transferable?

No, sorry! The $10 off that the referred customer receives is unable to be transferred to another account; same goes for the Peach credits that a referrer earns. Please note that both rewards cannot be retroactively applied.

When do the Peach credits that a referrer earns expire?

Peach credits expire 6 months from the issue date.

How is the referrer's Peach credit calculated?

The referrer will earn 10% in Peach credit based upon the cash portion of the referred customer’s order. Please note that the cash portion mentioned above does not include discounts, credits, shipping costs, or taxes.

For example, if a referred customer places an order for nina leggings ($79 -- which now would be $69 after the $10 off), the referrer would receive $6.90 in Peach credits.

How do I, a referrer, apply my Peach credits to my order?

To apply Peach credits to your order, please follow the directions below:

  • Please log into your account here.
  • Add the items you would like to purchase to the cart.
  • Click "view cart" or the cart button at the top right.
  • Once in the cart, there should be a drop-down menu called "Peach credits" below the items placed in the cart. Click this menu and select the credits you would like to apply.

Here's a quick video tutorial of how to add the credits (detailed in #4), and also how to remove the credits: video tutorial

Who is eligible for the $10 off benefit on their first order?

Any customer who has not purchased from Peach before is eligible to receive $10 off their first order if they use a referral link. Please note that a customer is not considered a “new customer” (and thus not eligible for the $10 off) even if she/he returned all previously purchased items.

Can the referred customer and referral reward be applied to shipping & taxes?

Referred customer reward: Yes! The $10 is store credit so it can be used to cover shipping + taxes. However, please note that if the customer returns all items, the shipping cost (since it would be part of the $10) is unable to be refunded. Please note that the $10 off must be used on the referred customer’s first order. Referrer rewards: No, sorry! Peach credits awarded to referrers cannot be combined with any other promotions or stylist credits and cannot be applied to shipping or tax.


Don't see your question here?

Don't despair! Please email us at info@discoverpeach.com and we'll be happy to help.




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