FAQ


Table of Contents



General Questions

What does "final sale" mean?

When a “final sale” item is purchased, the item is not returnable, or in some cases the item may only be returned for store credit, rather than to the original form of payment on the order (i.e. a credit card). Final sale items are marked by the “final sale” banner on the product image, as well as on the product page.

How can I contact Peach?

If you have any questions regarding Peach or the Peach experience, your stylist is a wonderful source of guidance and support. If you are unable to connect with your Peach stylist or if you do not yet have a stylist, please contact our home office support team at info@discoverpeach.com. Please kindly note that our home office does not offer phone support at this time.


My Account

How do I create an account?

If you do not have a Peach account and would like to make one, you can create one here.

Please kindly note that an account will automatically be created for you when your Peach stylist places your first order. At that time, you will receive an email with directions for setting up your account password.

I forgot my account password. How do I reset it?

If you cannot remember your password, please use this link to reset it.


Payment and Shipping

Which credit and debit cards does Peach accept?

Peach accepts Visa, Mastercard, American Express, and Discover, in both credit and debit cards.

When will I be charged for my order?

You will be charged for your order upon shipment. If your order needs to be divided into multiple shipments, you will be charged for each item as it ships.

Please kindly note that when you or your stylist enter(s) your payment information for an order, our system will pre-authorize your card for the total amount of the order that is being submitted. The card will not be charged until your order has shipped, but there will be a pending amount on your statement. This pre-authorization expires in seven days if it is not captured and charged. Due to the nature of debit cards, pending authorizations look like real charges. If a pre-authorization on a debit card is not captured within seven days, it will expire and be refunded automatically.

How long will my order take to arrive?

Here at Peach, we pack each of your shipments with care, and try our best to get them to you as quickly as possible. We commit to processing all orders within seven business days of receiving your order, however in most cases, processing will be faster. Depending on your location, shipping may take between 1 and 5 additional business days.

If your order is missing important information, your stylist or someone from our home office will contact you to resolve the issue. Your shipment may be delayed until we gather all necessary information.

If part of my order is backordered, when will I receive my items?

Peach will always ship all in-stock items within our standard processing time frame. If any items from your order are backordered, we will notify your stylist (if you do not have a stylist, we will email you) and will ship these items as soon as they arrive at our home office.

Does Peach ship outside the U.S.?

For now, Peach is only able to ship within the 50 United States (this includes Alaska and Hawaii). We do not yet ship to Canada or outside of the United States. Please note that we are also unable ship to Puerto Rico or to APO/FPO addresses at this time.


Orders and Details

I have a question about my order, whom can I contact?

Your Peach stylist is a wonderful source of guidance and support if you have any questions regarding your order! If you do not have her email address, you can find it at the bottom of your packing slip. If you are unable to connect with your stylist or do not yet have a stylist, please contact our home office support team at info@discoverpeach.com. Please kindly note that our home office does not offer phone support at this time.

How do I make a change to my order?

If you need to change the details or items in an order, please email your stylist within one hour of submitting your order. If you do not have a stylist, please connect with our home office support team at info@discoverpeach.com. Please kindly note that if a change is requested after one hour, we cannot guarantee that we can accommodate the request.

What does "final sale" mean?

When a “final sale” item is purchased, the item is not returnable, or in some cases the item may only be returned for store credit, rather than to the original form of payment on the order (i.e. a credit card). Final sale items are marked by the “final sale” banner on the product image, as well as on the product page.

How do I cancel my order?

If you need to cancel an order, please email your stylist within one hour of submitting your order. If you do not have a stylist, please connect with our home office support team at info@discoverpeach.com. Please kindly note that if a change is requested after one hour, we cannot guarantee that we can accommodate the request.

If you need to cancel an order for an item that has been on backorder for more than one week, please reach out to info@discoverpeach.com to determine whether your order is eligible for cancellation.

Does Peach offer expedited shipping?

Stay tuned! We are currently developing expedited shipping options for checkout.

My friend is a Peach stylist, and I want to support her when buying items online. Where should I enter her name?

We love supportive friends! When you are entering your billing information, there is a section that asks, “How did you hear about us?”. Please enter your stylist’s name in that field, and we will assign the order to her.


Returns & Exchanges

What is Peach’s return policy?

Peach accepts returns for unworn, unwashed items with original tags attached within 30 days of the original shipment date. If you would like to return an item after 30 days, or if the item is a "final sale" item, we will gladly offer you store credit for your item up to 60 days after the original shipment date. We cannot refund shipping charges, but return shipping is always on us.

What is Peach’s return policy for panties?

Peach accepts returns for unworn, unwashed panties with the tags still attached. All panties must have been tried on over clothing. Returns must be submitted within 30 days of the original shipment date. If you would like to return a panty after 30 days, we will gladly offer you store credit for your item up to 60 days after the original shipment date. We cannot refund shipping charges, but return shipping is always on us.

How do I return an item?

If you would like to process a return, just log into your account. (If you do not remember your password or never set your password, please see I forgot my account password. How do I reset it?). After logging in, click “my Peach” in the top right corner of your screen, and scroll to the bottom of the page. You will see a section labeled “my orders”. Click the “start return” button for the order you would like to access. Then, simply follow the prompts to return the item(s).

After the return is submitted, you will be sent a pre-paid UPS label. Affix the label to a box, place your items and packing slip inside, and drop if off at the nearest UPS dropoff location. Once we receive and process your return, you will be refunded accordingly.

How long will it take to process my return?

Your return will be processed as soon as possible, however it may take up to two weeks for us to receive and process the items. Upon processing your return, we will send a confirmation of your return to the email address associated with your account. Once submitted, refunds may take between two and ten business days to post to your bank account, depending on your bank.

I don’t see a “start return” button on the order I’d like to return.

If you do not see a “start return button”, it is likely that your order has passed our return deadline.

I’m processing a return, but it is only allowing me to refund my item to store credit.

Peach accepts qualified returns to the original form of payment for up to 30 days after the order shipment date. For returns processed between 31 and 60 days after the shipment date, a refund to store credit is available; however, we are unable to refund items to the original form of payment beyond the first 30 days.

How do I exchange an item?

If you would like to exchange an item, we recommend returning that item using our standard return process. When asked how you would like to receive your refund, select instant store credit. You will then receive instant store credit and free shipping on your next order. Once you have submitted your return request, simply add the desired new item to your shopping cart, and select “store credit” as your method of payment during checkout.

If I refund an item to store credit and decide I do not want to use the store credit, can I ask for a refund back to my card?

Please note that when refunding an item to store credit, we are unable to refund the item back to original form of payment. Because of this, we'd recommend refunding an item to store credit only if you are comfortable with the store credit remaining on your account for a future purchase.


Hosting an Event

I would love to host a Peach event. How do I sign up to be a hostess?

We would love to have you host a Peach party! If you are working with a Peach stylist, please connect with her to discuss this event.

If you are not already currently working with a Peach stylist, please kindly submit a connect form here and our team will be in touch with you shortly.


Becoming a Stylist

What does it mean to be a Peach Stylist?

A Peach Stylist is someone who joins our company with the intention of building a business by sharing our products and/or building a team.

Does the company have a stated mission?

Peach’s mission is to be a force for good for women to help them thrive personally and professionally. For more about the Peach mission, visit our About Us page here.

Who can join Peach as a Stylist?

At this time, anyone who resides in the United States, is over the age of 18 and purchases a Starter Kit can join Peach as a Stylist.

What are the benefits of becoming a Peach Stylist?

Peach Stylists benefit from the opportunity to build their own exciting fashion business. Specifically, Peach Stylists can earn up to 35% commission on sales, in addition to bonuses and commissions for building a team, enjoy 25-40% discounts on Peach products, unparalleled personal and professional development training and the support of a positive, caring community.

Do I need to have prior sales or fashion experience to be successful as a Peach Stylist?

You do not need to have prior sales or fashion experience to be successful as a Peach Stylist. All you need is to love our products and enjoy helping other women. We’ll give you all the product, sales and leadership training you need to hit the ground running.

How much does it cost to become a Peach Stylist?

The cost of becoming a Peach Stylist is $199 for which you receive $200 in Product Credit to start your sample kit, 40% off up to 20 additional samples in your first 30 days, ongoing discounts on product, marketing tools to get started, and your own personalized Peach website, as well as ongoing training and tools to run your business with ease.

How do you sign up to become a Peach Stylist?

Anyone interested in becoming a Peach Stylist can sign up by going to our Join page and selecting the “Join Us” button to enroll.

Are there additional fees to pay as a Peach Stylist?

There are no monthly or annual fees to continue to have access to our tools, training, backoffice and marketing materials. Stylists can choose to purchase additional samples each season using their Stylist discount as well as Peach product credits they have earned.

How will I be trained?

The Peach Home Office offers several “live” training sessions each week. These include a 1-hour Peach Orientation Training for all new stylists, Tuesday Facebook Live trainings on product, selling and team building, and Thursday “Thrive” trainings offering our unique personal development training. New Stylists also meet with their Uplines (or mentors) within their first week to plan for their launch and to cover any questions. Stylists are also encouraged to pursue self-guided training which is found in our Training Library on our Stylist website called Peach Central.

How many hours do I need to work as a Peach Stylist?

The beauty of our direct sales or social selling model is that it’s flexible! You decide how many hours you want to work each week and when. However, we do recommend that you designate no fewer than 3 to 5 hours per week to growing your Peach business in order for you to feel the financial and other benefits of being a Peach Stylist.

What happens after I join as a Peach Stylist?

After you join Peach, you will receive a welcome email with simple instructions to set up your Peach business. You will also be guided to pick your initial samples using your $200 in product credit and your 40% discount (eligible within your first 30 days). All new stylists are encouraged to attend one New Stylist Orientation Training held on Monday at 7:30pm EST and Thursday at 1pm EST, and to meet with your Upline to plan for your launch!

How do I earn money as a Peach Stylist?

There are three ways that you can earn an income as a Peach Stylist:

  1. The first is by selling our products to your clients. You can earn up to 35% on the retail value of all of the products you sell. This is when you will really understand the beauty of supplemental income.
  2. The second way to earn is by building a team. As women join your team, you have the opportunity to earn as much as 15% on their commissionable volume in addition to what you earn on your own sales. You will see your earnings flourish through team building, not to mention that everything in life is much more fun with friends!
  3. And the third way to earn is by displaying your leadership. While you’re still selling and team building, you’re spending most of your time mentoring and coaching the women in your larger organization so that they are successful at building teams and becoming leaders like you. As a result, you can earn an additional bonus called generational pay. These teams can become really large, so this can represent major income for you. Here’s a link to an overview of our compensation plan.

What other perks do I get as a Peach Stylist?

All Peach Stylists enjoy a 40% discount on products within their first 30 days and up to 25% off thereafter. Any stylist who is active (sells $500 minimum per month) can sample new seasonal collections at 40% off!

Within your first full 3 months, through our Fast Start program, Peach Stylists who are active (sell $500 minimum per month) are eligible to earn 10% of sales and a $100 bonus in product credit.

Enjoy these perks along with other delightful product rewards and additional cash bonuses throughout the year.

Do I have to sell a certain amount every month?

There are no monthly sales quotas to be a Peach Stylist; however, in order to continue as an “official” Stylist with Peach, you need to sell a minimum of $1,500 in sales annually. While there are no monthly quotas, we recommend that stylists become active each month by selling a minimum of $500 in order to unlock additional value in our compensation plan.

Do I have to build a team to be a Peach Stylist?

Building a team is not a requirement of being a Peach Stylist; however, as a teambuilder, you will see your earnings grow to be more meaningful, not to mention that everything in life is much more fun with friends!

How do Peach Stylists sell products?

Peach Stylists sell products through Peach Gatherings (in-home trunk shows or pop ups at other businesses), social media, wearing and sharing, and through repeat client sales.

Can I sell Peach online only?

You are welcome to sell Peach online only; however, Peach Gatherings (in-person trunk shows or pop ups) are the heart of this business and the best way to optimize your team and business development efforts. Each Gathering provides the opportunity to continually grow your business since you’ll meet prospective hostesses, Stylists and clients. Selling online is a great way to drive additional sales and to engage women to become new team members or hostesses.

Do I have to purchase or keep inventory of Peach products?

Peach Stylists do not have to purchase or keep inventory. At your discretion, you can purchase samples from each seasonal collection and from the Essentials collection (offered all year long). New stylists receive $200 in product credit to start their sample kit and can purchase additional samples at 40% off retail within their first full 30 days. Thereafter, stylists who are active (sell a minimum of $500) in a given month can purchase seasonal collection samples at 40% off retail. We recommend that Stylists sample 8 to 10 pieces per season in a variety of sizes and showcase a few different fabrics and styles. Using our lookbooks and sizing charts, you can help your clients choose the style, size and color that’s right for them!

How will I get paid?

Peach issues commission payments between the 8th and 15th of the month based on the prior month’s sales. Payments are downloaded to a Peach-branded Visa black card.

Can I join Peach even if I’m affiliated with another direct sales company?

You are free to participate in other business ventures or marketing opportunities, except those that offer similar women’s products as Peach and as long as you do not take advantage of your knowledge of, or association with, other Peach Stylists. However, we believe that leading a team for another company while leading a team for Peach will result in less than satisfactory performance in both roles due to the time commitment required for effective leadership of a team. Therefore, when you promote to Director or above at Peach, you will not be able to lead a team at any other direct selling company.

If I tell friends about the Stylist opportunity and they join, will I get credit?

Yes. If you become a Peach Stylist, and someone you introduce to Peach decides to become a Stylist and she lists you as her Upline when completing the registration process, she will become part of your team. When you both meet the requirements in our Career Plan, you’ll receive downline volume commissions on sales generated from Stylists on your team.

What happens if I decide that I don’t want to continue as a Peach Stylist after I join?

We are here to support you. If at any time you feel that being a Peach Stylist is not right for you, please do not hesitate to share your concerns with your Upline. Cancellation may be submitted in writing to the company via email.

Can I become a Peach Stylist if I live outside of the United States?

Unfortunately, at this time, Peach operates only in the 50 United States.


Referral Program

Do I need to have purchased in order to create a referral link?

Yes! In order to create a referral link, you need to have purchased from Peach before. You must also have a Peach account.

How do I find my referral link?

There are a few ways to find your referral link. Please see below:

Please note that in order to create a referral link, you must have an account, be logged in, and must have purchased from Peach before.

How do returns/cancellations affect this program?

A referrer’s Peach credits will be reduced in the event of: 1) the cancellation of an order before shipment or 2) a return made to original form of payment.

Please note that a referrer's Peach credits will not be reduced for exchanges (ie. return for store credit).

Please note that if a referrer has already used their Peach credits when a deduction for either of the two events described above is attempted, we will reduce any available remaining credit in the account.

Are the rewards for both the referrer and referred customer transferable?

No, sorry! The $10 off that the referred customer receives is unable to be transferred to another account; same goes for the Peach credits that a referrer earns. Please note that both rewards cannot be retroactively applied.

When do the Peach credits that a referrer earns expire?

Peach credits expire 6 months from the issue date.

How is the referrer's Peach credit calculated?

The referrer will earn 10% in Peach credit based upon the cash portion of the referred customer’s order. Please note that the cash portion mentioned above does not include discounts, credits, shipping costs, or taxes.

For example, if a referred customer places an order for nina leggings ($79 -- which now would be $69 after the $10 off), the referrer would receive $6.90 in Peach credits.

How do I, a referrer, apply my Peach credits to my order?

To apply Peach credits to your order, please follow the directions below:

  • Please log into your account here.
  • Add the items you would like to purchase to the cart.
  • Click "view cart" or the cart button at the top right.
  • Once in the cart, there should be a drop-down menu called "Peach credits" below the items placed in the cart. Click this menu and select the credits you would like to apply.

Here's a quick video tutorial of how to add the credits (detailed in #4), and also how to remove the credits: video tutorial

Who is eligible for the $10 off benefit on their first order?

Any customer who has not purchased from Peach before is eligible to receive $10 off their first order if they use a referral link. Please note that a customer is not considered a “new customer” (and thus not eligible for the $10 off) even if she/he returned all previously purchased items.

Can the referred customer and referral reward be applied to shipping & taxes?

Referred customer reward: Yes! The $10 is store credit so it can be used to cover shipping + taxes. However, please note that if the customer returns all items, the shipping cost (since it would be part of the $10) is unable to be refunded. Please note that the $10 off must be used on the referred customer’s first order. Referrer rewards: No, sorry! Peach credits awarded to referrers cannot be combined with any other promotions or stylist credits and cannot be applied to shipping or tax.


Don't see your question here?

Don't despair! Please email us at info@discoverpeach.com and we'll be happy to help.




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