FAQ


Table of Contents


General Questions

What sizes does peach offer?

Our bras range from 30-05 to 52-25 (loosely translating to industry sizes of 30A to 52K). Think you don't fit in our size range? Think again. Nearly 80% of women come to peach wearing the wrong size bra. To help find your perfect fit, connect with a peach stylist by filling out this form.

What is the best way to care for my peach products?

Basics and panties: While our fabrics love your body, they are less fond of the dryer. Wash your peach products gently and lay them flat to dry, and we promise that they’ll live longer, pill less, and love you more.

Bras: We strongly recommend that you hand wash your bras in the sink with a little of our Soak. On those days when you don’t have time to hand wash them, wash them on gentle cycle in our bra bather bag.

How can I contact peach?

If you have any questions regarding peach or the peach experience, your stylist is a wonderful source of guidance and support. If you are unable to connect with your peach stylist or if you do not yet have a stylist, please contact our home office support team at info@discoverpeach.com. Please kindly note that our home office does not offer phone support at this time.


My Account

How do I create an account?

If you do not have a peach account and would like to make one, you can create one here.

Please kindly note that an account will automatically be created for you when your peach stylist places your first order. At that time, you will receive an email with directions for setting up your account password.

I forgot my account password. How do I reset it?

If you cannot remember your password, please use this link to reset it.


Payment and Shipping

Which credit and debit cards does peach accept?

peach accepts Visa, Mastercard, American Express, and Discover, in both credit and debit cards.

When will I be charged for my order?

You will be charged for your order upon shipment. If your order needs to be divided into multiple shipments, you will be charged for each item as it ships.

Please kindly note that when you or your stylist enter(s) your payment information for an order, our system will pre-authorize your card for the total amount of the order that is being submitted. The card will not be charged until your order has shipped, but there will be a pending amount on your statement. This pre-authorization expires in seven days if it is not captured and charged. Due to the nature of debit cards, pending authorizations look like real charges. If a pre-authorization on a debit card is not captured within seven days, it will expire and be refunded automatically.

How long will my order take to arrive?

Here at peach, we pack each of your shipments with care, and try our best to get them to you as quickly as possible. We commit to processing all orders within seven business days of receiving your order, however in most cases, processing will be faster. Depending on your location, shipping may take between 1 and 5 additional business days.

If your order is missing important information, your stylist or someone from our home office will contact you to resolve the issue. Your shipment may be delayed until we gather all necessary information.

If part of my order is backordered, when will I receive my items?

peach will always ship all in-stock items within our standard processing time frame. If any items from your order are backordered, we will notify your stylist (if you do not have a stylist, we will email you) and will ship these items as soon as they arrive at our home office.

Does peach ship outside the U.S.?

For now, peach is only able to ship within the 50 united states (this includes Alaska and Hawaii). We do not yet ship to Canada or outside of the United States. Please note that we are also unable ship to Puerto Rico or to APO/FPO addresses at this time.


Orders and Details

I have a question about my order, whom can I contact?

Your peach stylist is a wonderful source of guidance and support if you have any questions regarding your order! If you do not have her email address, you can find it at the bottom of your packing slip. If you are unable to connect with your stylist or do not yet have a stylist, please contact our home office support team at info@discoverpeach.com. Please kindly note that our home office does not offer phone support at this time.

How do I make a change to my order?

If you need to change the details or items in an order, please email your stylist within one hour of submitting your order. If you do not have a stylist, please connect with our home office support team at info@discoverpeach.com. Please kindly note that if a change is requested after one hour, we cannot guarantee that we can accommodate the request.

How do I cancel my order?

If you need to cancel an order, please email your stylist within one hour of submitting your order. If you do not have a stylist, please connect with our home office support team at info@discoverpeach.com. Please kindly note that if a change is requested after one hour, we cannot guarantee that we can accommodate the request.

If you need to cancel an order for an item that has been on backorder for more than one week, please reach out to info@discoverpeach.com to determine whether your order is eligible for cancellation.

Does peach offer expedited shipping?

Stay tuned! We are currently developing expedited shipping options for checkout.

My friend is a peach stylist, and I want to support her when buying items online. Where should I enter her name?

We love supportive friends! When you are entering your billing information, there is a section that asks, “How did you hear about us?”. Please enter your stylist’s name in that field, and we will assign the order to her.


Ordering Bras with peach

I want to be measured for a bra. How can I make an appointment with a stylist?

If you are new to peach and do not yet have a stylist, please fill out our connect form.

If you are already connected with one of our lovely peach stylists, we ask that you please connect with her to schedule a fitting appointment. If you do not have her email address, please email info@discoverpeach.com, and we will connect you.

What sizes does peach offer?

Our bras range from 30-05 to 52-25 (loosely translating to industry sizes of 30A to 52K). Think you don't fit in our size range? Think again. Nearly 80% of women come to peach wearing the wrong size bra. To help find your perfect fit, connect with a peach stylist by filling out this form.

Why did I receive multiple bra sizes in my order?

After you meet with your stylist to get measured and select your bra styles, we use our machine learning algorithms to recommend the best bra sizes for you. So, for any given style you will receive between one and four sizes to try on.

And, we send them to you for free!

Here’s how it works:

  1. For every bra style you ordered, you will receive between 1 and 4 sizes. Please note that if you ordered the same bra style in two different colors, this is considered the same as ordering two different bra styles.
  2. You will only be charged for one size per style and color.
  3. You have 21 days to select the best size, and send the rest back.
  4. After 21 days, you will be charged for any additional bra sizes that have not been returned.

And don’t forget: your stylist is there to help you figure out which bra size - and style - is right for you!

I received multiple bra sizes. How have I been charged?

Receiving multiple sizes to try is a part of the peach experience. We send you multiple sizes in each bra style you order so that you can make sure the bra size you think you are...is the bra size you really are.

And, we send them to you for free!

Here’s how it works:

  1. For every bra style you ordered, you will receive between 1 and 4 sizes. Please note that if you ordered the same bra style in two different colors, this is considered the same as ordering two different bra styles.
  2. You will only be charged for one size per style.
  3. You have 21 days to select the best size, and send the rest back.
  4. After 21 days, you will be charged for any additional bra sizes that have not been returned.

And don’t forget: your stylist is there to help you figure out which bra size - and style - is right for you!

How long do I have to return the extra sizes I tried at home?

We require all trial sizes to be returned within 21 days of shipment. After 21 days you will be charged for any additional bra sizes that have not been returned.

My packing slip says that I received a 38E and a 36F, but the bras I received are 38DD and 38DDD. Did I receive the wrong sizes?

Great question! You have not received the wrong sizes. Here at peach, we use the French cup sizing system for all of our curated bras. This means we use Es and Fs rather than multiple Ds. As a quick reference, DD=E, DDD=F, DDDD=G.

Find this confusing? We do too! That’s why we use our own sizing system that’s standard across all of our peach bras.


Returns & Exchanges

What is peach’s return policy?

peach accepts returns for unworn, unwashed items with original tags attached within 30 days of the original shipment date. If you would like to return an item after 30 days, we will gladly offer you store credit for your item up to 60 days after the original shipment date. We cannot refund shipping charges, but return shipping is always on us.

What is peach’s return policy for panties?

peach accepts returns for unworn, unwashed panties with the tags still attached. All panties must have been tried on over clothing. Returns must be submitted within 30 days of the original shipment date. If you would like to return a panty after 30 days, we will gladly offer you store credit for your item up to 60 days after the original shipment date. We cannot refund shipping charges, but return shipping is always on us.

How do I return an item?

If you would like to process a return, just log into your account. (If you do not remember your password or never set your password, please see I forgot my account password. How do I reset it?). After logging in, click “my peach” in the top right corner of your screen, and scroll to the bottom of the page. You will see a section labeled “my orders”. Click the “start return” button for the order you would like to access. Then, simply follow the prompts to return the item(s).

After the return is submitted, you will be sent a pre-paid UPS label. Affix the label to a box, place your items and packing slip inside, and drop if off at the nearest UPS dropoff location. Once we receive and process your return, you will be refunded accordingly.

How long will it take to process my return?

Your return will be processed as soon as possible, however it may take up to two weeks for us to receive and process the items. Upon processing your return, we will send a confirmation of your return to the email address associated with your account. Once submitted, refunds may take between two and ten business days to post to your bank account, depending on your bank.

I don’t see a “start return” button on the order I’d like to return.

If you do not see a “start return button”, it is likely that your order has passed our return deadline.

I’m processing a return, but it is only allowing me to refund my item to store credit.

peach accepts qualified returns to the original form of payment for up to 30 days after the order shipment date. For returns processed between 31 and 60 days after the shipment date, a refund to store credit is available; however, we are unable to refund items to the original form of payment beyond the first 30 days.

How do I exchange an item?

If you would like to exchange an item, we recommend returning that item using our standard return process. When asked how you would like to receive your refund, select instant store credit. You will then receive instant store credit and free shipping on your next order. Once you have submitted your return request, simply add the desired new item to your shopping cart, and select “store credit” as your method of payment during checkout.


Replenishment

What is the peach replenishment program?

The peach replenishment program is an easy, convenient service that ensures you always have the products you love and need. You choose your favorite products and how often you want them (every 3, 6, or 12 months), and we’ll deliver them to you automatically. And, you’ll enjoy 10% off + free shipping every time. Modify or cancel your replenishment order at any time.

How do I cancel my upcoming replenishment shipment?

If you have a replenishment shipment scheduled in the next seven days and need to cancel that particular shipment, please log into your account. Click “my peach” in the top right corner of your screen, and scroll down to the “Upcoming Replenishments” section. Any scheduled replenishment shipments will be listed in this section. Click the "need to reschedule" link next to the shipment you’d like to cancel and click "cancel this shipment" in the bottom left corner of the pop up that appears.

Please note that canceling a shipment through this window does not cancel all future shipments. Please read "How can I remove myself from the replenishment program?" if you’d like to cancel all future shipments.

How can I remove myself from the replenishment program?

To remove yourself from our replenishment program, please log into your account and click “my peach” in the top right corner of your screen. Scroll down to the “Replenishment Schedule” section, and click the "change" link next to the item you’re looking for. Click the "remove from replenishment" link in the bottom left corner of the popup that appears.

Please note that canceling a replenishment like this does not cancel any upcoming shipments scheduled to ship within in the next seven days. Please read "How do I cancel my upcoming replenishment shipment?" if you need to cancel a scheduled shipment.

Can I add additional items to my upcoming replenishment shipment?

Once your replenishment shipment has been generated (seven days before shipping), you can add one-time items to that shipment to take advantage of the free shipping on your shipment. Simply log into your account, add items to your shopping cart, and follow the prompts to combine shipments upon checkout.

How do I edit or delete individual items within my replenishment order?

If you need to edit or delete one particular item within your replenishment schedule or order, please email us at info@discoverpeach.com, and we’ll be more than happy to help!


Hosting an event

I would love to host a peach event. How do I sign up to be a hostess?

We would love to have you host a peach party! If you are working with a peach stylist, please connect with her to discuss this event.

If you are not already currently working with a peach stylist, please kindly submit a connect form here and our team will be in touch with you shortly.


Becoming A Stylist

How do I receive more information about becoming a peach stylist?

We would love to send you more information about the peach stylist opportunity. Please check out our “become a stylist” page, and fill out this form when you’re ready to learn more. We can’t wait to hear from you!

What are the start-up costs for becoming a peach stylist?

The start-up cost for becoming a peach stylist depends on which starter kit you choose. The base kit is $199, but you also have the option to add additional products to your kit.


Don't see your question here?

Don't despair! Please email us at info@discoverpeach.com and we'll be happy to help.




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